There is a distinct difference between managing a development project and a maintenance project. In a development project, there is a deadline to meet, finite number of tasks and sub-task, for each of which one could track progress. But in a maintenance project, that is not the case. One never know in advance, how many problem tickets will be assigned. This leads to chaotic working hours. Added to it, if this is an offshore project, it requires night shift to support people in the US. It requires a good understanding of business process that is already implemented. Debugging technique is a prime skill. As someone is looking into a mess created by someone else, the resources can fall out of interest quickly. All this means, keeping the team motivated is a challenge of its own kind.

Nevertheless, I guess, I have been doing a good job. I am pretty satisfied with whatever I have done so far.