Our client is using Vantive, a CRM tool which is in its dying ages, for tracking their problem tickets. As it is in its last phase, client decided to migrate to Remedy, another CRM tool. The client manager felt that Remedy is much more complex and insisted that we undergo training. And the managers wanted to catch a big fish with the smallest fish. Well in my case it turned out to be not even the smallest fish was offered. For the past two months, I have been running on all options to get my resources trained in Remedy. Every time there was some obstacle. But surprisingly I got help from unknown quarters. Finally, we had a Remedy training arranged for this weekend. The instructor was good and the class went very interactive. All the resources were very much involved. I was thrilled to see the fruit of my efforts. Of course, I still need to get the project to the offshore. But this itself is satisfying. I learnt couple of lessons during this period:

• You already have a no. Make it an yes:This is not always easy and possible. But give a try. I learnt this from a Flemish friend of mine. During this period, most of the things I wanted to do had a NO as an answer. Either I had to find a workaround or cajole them to say yes.
• Be persistent: As a true Taurean, I persisted. Sometimes I had to bend and other times bend others, but bottom line was to get the work done. Keeping the spirit high for two months was tough. In between other official happenings put me down. Sometimes how the team members behaved hurt me. But I kept my beat.
• Get an authority behind you: My immediate boss was supportive of the efforts that I was taking. Having him behind me helped me to kick some asses and be bold. There were times when I was feeling pretty low, he would come along and encourage me. It helped.