The CRM implementation that I’ve taken over is simply a mess. Forget that it was implemented largely by college freshers, who learnt PSFT one day and rolled out the application the next day (it is not that bad, but similar). It is used by CXOs (Chief sales/delivery/finance officers) of this firm and they cannot agree on terminology and process.

And believe me when I say this: there is absolutely no documentation. User requirements were not captured, analyzed and designed or there is no proof of it. It was not rolled out long ago that docs are missing; there has been only one roll-out and it happened the beginning of this year.

I’m doing lots of things in parallel: Fixing the system on one side; bringing a clear process for the development team as well as business users; and trying to document the system. May be I’ll be successful or may be not. At least I would’ve tried.

But I get good amount of support from my boss and the functional co-ordinator. That is a good news.