In this 8 years in IT, I was never in production support. For the first time, I am into it and I can tell you, I don’t like it. I am in a two member production support group, supporting an application in California, USA. Also I am managing 4 member team supporting two more application for the same client.

This week, I came in to office at Thursday night and left home only on Saturday morning (Okay, I did sleep in the dorm for few hours). When I went home, I was dead tired and fell asleep. Some time later when I wasn’t even aware that I am alive, my pager starting beeping. Ideally my team mate, who is in day shift, should have responded, but he didn’t. So the issue got escalated. With escalation, the pager was continuously beeping. My sister woke me up to face the music. After few frantic calls, I got the situation under control. To resolve the issue, I came to office in the night. Instead of having a candle light dinner and a dance on a valentine’s day, I am here sitting and fixing the issue (I don’t have any one to go out is another issue, never getting escalated).